Return Policy for EmeraldThinker

• Returns Accepted: Only for incorrect items received or items damaged on arrival
• Return Window: 30 days from the delivery date
• Refunds: Issued only for incorrect or damaged items
• Return Shipping Cost: Paid by the buyer
• Conditions:
  • The item must be unused and in original condition and packaging
  • The customer must provide substantial proof of the issue, including clear photos and any relevant documents
• How to Request a Return:
  Customers must contact EmeraldThinker support within 30 days of delivery and provide:
  • Order number
  • Photos clearly showing the damage or incorrect item
  • Any additional documentation requested by our support team

Returns or refunds will not be accepted for reasons other than receiving the wrong item or an item damaged during delivery.