Shipping Policy

Please allow approximately 2–4 weeks for delivery of original artwork within the United States. This estimate includes preparation, protective packaging, and transit.

Commissioned, framed, oversized, or specially crated works may require additional time. Editions, books, and other products follow any delivery estimate stated on their individual product pages or in your order confirmation.

Delivery estimates are not guaranteed arrival dates. If you need a work by a particular date, email jordan@emeraldthinker.com or call 510-395-7650 before purchasing so we can discuss available arrangements.

Most original artworks include complimentary shipping within the United States. Please check the individual artwork listing or your written purchase confirmation to confirm whether shipping is included.

Where complimentary shipping does not apply, costs depend on the destination, packaged dimensions and weight, framing, insurance, and any special handling or crating requirements.

Shipping charges will be shown at checkout or provided in a written quote for your approval before dispatch. If your order requires a separate shipping quote, we will contact you to confirm the arrangements before shipping.

We package artwork with materials appropriate to its medium, size, and framing. Packaging may include protective wrapping, corner protection, reinforced cartons, or custom crating.

Artwork shipments are insured for the full purchase value during transit. If transit damage or loss occurs, contact the gallery so we can coordinate the carrier investigation and insurance claim.

Keep the original packaging until you have inspected the artwork and any delivery issue has been resolved.

We select a carrier or specialist art transport service appropriate to the work and its destination. Oversized or fragile works may require freight or specialist handling.

When your order ships, we will provide tracking information where available. Artwork shipments require a delivery signature; please arrange for someone to receive the package.

For freight or specialist deliveries, we will explain the delivery arrangements in advance. Unpacking, installation, and removal of packaging are included only when expressly stated in your delivery agreement.

Please provide a complete and accurate delivery address, contact telephone number, and any access information needed by the carrier.

If you need to change the address, contact us as soon as possible. Address changes after dispatch are subject to carrier approval and may involve additional charges, which we will explain before authorizing a requested change.

If a delivery is missed, refused, or unclaimed, contact us promptly to discuss redelivery. Any additional arrangements and charges will be explained before proceeding.

Local pickup or gallery-arranged delivery may be available by appointment. Contact us before purchasing or dispatch to confirm availability, location, timing, and any delivery fee.

For gallery-arranged delivery, please tell us about stairs, elevators, parking restrictions, narrow entrances, or other access considerations so we can plan safe handling.

Installation, wall mounting, and hardware are separate services unless expressly included in your written arrangements.

International shipping is arranged individually, subject to destination availability and the requirements of the artwork. Please contact us before purchasing to request a shipping quote and estimated delivery timeline.

Unless expressly included in your quote, import duties, destination taxes, customs clearance charges, and other destination fees are the buyer’s responsibility.

Customs processing may extend delivery times. We provide accurate shipment documentation and declare the purchase value of the work.

Inspect the outer packaging when your shipment arrives. If there is visible damage, photograph it and, where possible, ask the carrier to record the damage at delivery.

Unpack carefully and inspect the artwork. If the work arrives damaged or is not the work you ordered, contact jordan@emeraldthinker.com as soon as possible, preferably within 48 hours of delivery, and include:

• Your order number and artwork title.
• Photographs of the artwork and any damage.
• Photographs of the outer packaging, shipping label, and internal protection.
• A brief description of the issue.

Keep all original packaging and do not return the artwork without contacting us first. The carrier may need to inspect the work and packaging.

See our Return & Exchange Policy for the claims process and available remedies. Nothing in this Shipping Policy limits rights that cannot be excluded under applicable law.

If your shipment is significantly delayed, tracking stops updating, or the carrier marks a package delivered but you cannot locate it, contact us promptly.

We will work with the carrier to investigate and keep you informed. Carrier disruptions, severe weather, customs processing, and other events may affect the estimated arrival date.

If a shipment is confirmed lost, we will contact you to arrange an appropriate resolution. A unique original cannot necessarily be replaced with an identical work.

If you purchase multiple works, we may be able to coordinate or combine delivery where safe and practical. Contact us before dispatch to discuss the options.

Combining orders depends on the works’ size, medium, framing, and packaging requirements. We will confirm any revised delivery estimate or shipping charge with you.

For shipping quotes, delivery arrangements, tracking questions, or help with a shipment, contact Emerald Thinker Gallery:

• Email: jordan@emeraldthinker.com
• Phone: 510-395-7650

Please include your order number and artwork title when asking about an existing purchase.